LAST UPDATED NOVEMBER 14th 2025

Privacy Policy

Introduction

This Privacy Policy explains how Comet Coatings and Runbook Consulting Pty Ltd (“we”, “us”, “our”) collect, use, store and disclose personal information. This policy applies to all information collected through our website, forms, communications, and services related to concrete coatings, epoxy flooring, resurfacing and related works.

By using our website or submitting your details, you consent to the collection, use and disclosure of your information as described in this policy.

Information We May Collect

Personal Information

We may collect personal information including, but not limited to:

Name

Address and site location

Phone number

Email address

Business name (if applicable)

Details relating to your project or enquiry

This information is typically collected when you:

Request a quote

Submit an enquiry

Upload photos

Contact us by phone, email or web form

Project & Site Information

To provide accurate quotes and services, we may collect:

Photos of your property or site

Measurements or surface details

Usage requirements (residential, commercial, industrial)

Analytics & Website Data

We may collect non-identifying information such as:

IP address

Browser type

Pages visited

Time spent on our website

This information may be collected via cookies, analytics tools (such as Google Analytics), and similar technologies to improve website performance and user experience.

How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes

Assess project suitability and scope

Communicate about your project

Arrange inspections or site visits

Improve our services and website

Comply with legal obligations

We do not sell or rent your personal information.

Sharing Information with Subcontractors & Partners

By submitting an enquiry or requesting a quote, you acknowledge and agree that your information may be shared with:

Approved subcontractors

Trade partners

Installation partners

This sharing is strictly for the purpose of:

Providing quotes

Assessing feasibility

Delivering requested services

We only share information necessary to perform these functions.

Subcontractor Responsibility Disclaimer

Where works are carried out by third-party subcontractors or independent contractors:

Comet Coatings and Runbook Consulting Pty Ltd are not responsible or liable for the workmanship, acts, omissions, warranties or outcomes of subcontracted works.

Any agreement, warranty or dispute relating to subcontracted services is strictly between you and the subcontractor performing the work.

Comet Coatings acts solely as a facilitator or referral entity unless otherwise stated in writing.

Payments

We do not store credit card or payment details.
Payments are processed securely via third-party providers (such as Stripe), who manage payment data under their own privacy policies.

Marketing & Communications

We may contact you regarding:

Your enquiry or quote

Project updates

Relevant services

You may opt out of marketing communications at any time.

Legal Disclosure

We may disclose personal information where required to:

Comply with legal obligations

Respond to lawful requests or court orders

Protect our rights, safety or property

Data Storage & Retention

Your information is stored securely and retained only as long as necessary to:

Provide services

Meet legal or business requirements

You may request access to, correction of, or deletion of your personal information by contacting us.

International & Regulatory Rights

If you are located in the EU, UK or other applicable regions, you may have rights under GDPR, including access, correction, restriction or deletion of personal data.

Requests must be made in writing to Runbook Consulting Pty Ltd.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Comet Coatings
Attn: Privacy Officer
Email: [email protected]